Privacy Policy

Last Updated: 16 October 2026

SanAmoreZ ("we", "our", or "us") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://sanamorez.com, place an order, contact our customer service team, or otherwise interact with our online store.

1. Business Information

Brand Name: SanAmoreZ
Legal Business Name: KREASI CIPTA ALPHA
Business Address: Jl. Raya Karanggan No. 31, Kelurahan Puspasari, Kec. Citeureup, Kabupaten Bogor, Jawa Barat 16810, Indonesia
Website: https://sanamorez.com
Privacy and Customer Service Contact: +62 851-1753-9450

2. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of information:

Contact Information

  • Name.
  • Email address.
  • Telephone number or WhatsApp contact details, when provided.

Order and Delivery Information

  • Billing and shipping addresses.
  • Products purchased and order details.
  • Delivery instructions and relevant transaction records.

Payment Information

  • Payment method and transaction status.
  • Payment references and other transaction details made available to us by our payment service providers.

Payment card details may be collected and processed directly by the applicable payment service provider. We do not intentionally store complete payment card numbers or card security codes on our own systems.

Technical and Usage Information

  • IP address and device or browser information.
  • Website usage, interactions, and cookie-related information, where applicable.
  • Information necessary to help maintain website security and prevent fraudulent activity.

The information collected depends on the features you use and the choices you make when interacting with our website.

3. How We Use Personal Information

We may use personal information for the following purposes:

  • To process, confirm, and fulfill orders.
  • To arrange shipping and delivery.
  • To process payments, refunds, and other transaction-related requests.
  • To communicate with customers about orders, delivery, products, and customer service requests.
  • To respond to questions about defective products, incorrect deliveries, or cancellations.
  • To operate, maintain, and improve our website and customer experience.
  • To detect and prevent fraud, unauthorized transactions, and security incidents.
  • To comply with applicable legal, accounting, tax, and regulatory obligations.
  • To send promotional communications where we have an appropriate legal basis and any required consent.

Customers may opt out of promotional communications through the applicable unsubscribe mechanism or by contacting us, subject to applicable law. Transactional messages necessary to fulfill an order may still be sent.

4. Shopify and Service Providers

Our online store is hosted on Shopify. Shopify and other service providers may process personal information on our behalf or independently as described in their applicable privacy notices and terms.

We may share relevant information with service providers that help us operate our business, including:

  • Payment processors and payment service providers.
  • Shipping, courier, and fulfillment providers.
  • Website hosting, security, analytics, and technical service providers.
  • Customer support and communication service providers.
  • Professional advisers or authorities where necessary to comply with legal obligations.

We share only information reasonably necessary for the relevant purpose, subject to applicable law and the arrangements governing those services.

5. Payment Security

When a customer makes a payment, transaction information may be transmitted to the selected payment service provider to authorize and process the payment.

Payment authorization may also involve the customer's card issuer, payment network, and other relevant financial institutions.

We do not control the independent security practices or privacy policies of third-party payment providers. Customers should review the applicable provider's terms and privacy information where relevant.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential store functions, remember preferences, maintain shopping cart functionality, improve website performance, and understand how visitors use our store.

Third-party services integrated into our website may also use cookies or similar technologies in accordance with their own practices.

You may be able to manage cookies through your browser settings and any cookie preference tools available on our website. Disabling certain cookies may affect website functionality.

7. International Data Transfers

Because SanAmoreZ serves customers internationally and uses third-party service providers, personal information may be processed or transferred to countries other than the country in which the customer resides.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, dispute resolution, recordkeeping, fraud prevention, and compliance with applicable legal obligations.

Retention periods depend on the type of information, the purpose for which it is used, and applicable legal requirements.

When personal information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law, subject to lawful retention requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information, subject to legal exceptions.
  • Object to or request restriction of certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications.
  • Lodge a complaint with the relevant data protection authority.

To submit a privacy-related request, contact us using the details provided below. We may need to verify your identity before responding.

10. Children's Privacy

Our website is intended for customers who are legally able to make purchases under the laws applicable to them.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

11. Data Security

We take reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should take reasonable precautions when protecting their accounts, devices, and personal information.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of websites that we do not operate. We encourage customers to review the privacy policies of those third parties before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information, contact:

SanAmoreZ Customer Service
WhatsApp: +62 851-1753-9450
Website: https://sanamorez.com

Please describe your request clearly so that we can direct it to the appropriate person or team.