Terms & Conditions

Last Updated: 16 October 2026

Welcome to SanAmoreZ. These Terms & Conditions govern your access to and use of the SanAmoreZ website, including browsing, purchasing products, and using the services provided through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions, subject to applicable law. Please read them carefully before making a purchase.

1. Business Information

Brand Name: SanAmoreZ
Legal Business Name: KREASI CIPTA ALPHA
Business Address: Jl. Raya Karanggan No. 31, Kelurahan Puspasari, Kec. Citeureup, Kabupaten Bogor, Jawa Barat 16810, Indonesia
Website: https://sanamorez.com
Customer Service: +62 851-1753-9450

2. Products and Product Information

SanAmoreZ offers bras, lingerie, and related products through its online store.

We make reasonable efforts to ensure that product descriptions, images, sizes, colors, prices, and other product information are accurate and up to date. Slight variations in color or appearance may occur due to screen settings, lighting, or product photography.

Customers should review product descriptions, size guides, and other available information carefully before placing an order. If you have questions about a product, please contact our customer service team before purchasing.

Product availability is subject to stock levels. We may update product descriptions, prices, and availability, subject to applicable law and any orders already confirmed. If we cannot fulfill a confirmed order, we will communicate with the customer and arrange any applicable cancellation or refund in accordance with our policies and applicable law.

3. Prices and Payment

Product prices and applicable charges will be displayed on our website or during checkout before an order is submitted.

The applicable currency, shipping fees, taxes, import duties, and other charges, where relevant, will be displayed at checkout or otherwise communicated to the customer as applicable.

Available payment methods will be displayed during checkout. Where enabled, customers may pay using supported credit or debit cards, including Visa and Mastercard.

Card payments are processed through the applicable payment service provider. Payment authorization and confirmation are subject to the provider's procedures and the card issuer's approval.

An order is considered paid once the applicable payment process confirms successful payment. Customers should not submit payment details through unofficial channels or disclose card security codes to our customer service team.

If a pricing or checkout error is identified, we will review the circumstances and contact the customer where appropriate. Any cancellation, correction, or refund will be handled in accordance with applicable law. We will not rely on this clause to avoid obligations arising from a confirmed transaction where such avoidance is prohibited by law.

4. Order Placement and Confirmation

Customers are responsible for providing accurate contact details, delivery addresses, product selections, sizes, and other information required to complete an order.

After an order is submitted, customers may receive an order confirmation through the communication channel available on our store. An acknowledgment of receipt does not necessarily mean that payment has been completed or that the order has been dispatched.

If an order cannot be fulfilled because of stock availability, a material pricing error, suspected fraudulent activity, or another legitimate reason, we will contact the customer where appropriate and arrange any applicable cancellation or refund in accordance with our policies and applicable law.

We may request reasonable information to verify an order or investigate suspected fraud. Any such review will be handled in accordance with applicable law and our Privacy Policy.

5. International Shipping and Delivery

SanAmoreZ may accept orders for delivery to supported international destinations. Available destinations, shipping options, delivery charges, and estimated delivery times will be displayed during checkout or communicated before the order is finalized, where applicable.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise. Delivery may be affected by customs procedures, local postal or courier services, public holidays, weather, and other circumstances beyond our reasonable control.

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country. Responsibility for these charges will be determined by the shipping arrangement, checkout disclosures, and applicable law. Customers should check the relevant import requirements before placing an order.

Customers are responsible for providing a complete and accurate shipping address. If delivery is delayed or an order cannot be delivered, please contact our customer service team so that we can review the available information and next steps.

Nothing in this section excludes responsibility for loss or failure to deliver where that responsibility cannot lawfully be excluded.

6. Cancellations, Returns, and Refunds

Our Refund & Cancellation Policy explains how to request assistance for defective products, incorrect items, cancellations, returns, and refunds.

For domestic orders within Indonesia, customers should follow the reporting procedure described in that policy, including contacting customer service promptly and providing the available supporting evidence. An unedited, uninterrupted unboxing video may help us verify the condition of the package and product when received.

For international orders, our general policy is that sales are final and returns for changes of mind are not accepted. However, this policy does not exclude any rights or remedies that must be provided under applicable law, including any mandatory rights relating to defective, damaged, incorrectly supplied, or undelivered products where applicable.

Cancellation requests should be submitted as soon as possible through our official WhatsApp customer service. Cancellation may not be possible once an order has entered processing, been packed, or been dispatched. Any cancellation or refund will be assessed in accordance with the applicable policy and legal requirements.

Nothing in these Terms & Conditions or our Refund & Cancellation Policy is intended to waive, restrict, or exclude a consumer right or legal responsibility that cannot lawfully be waived, restricted, or excluded.

7. Customer Responsibilities

Customers agree to:

• Provide accurate and complete information when placing an order.
• Review product descriptions, size information, prices, shipping details, and applicable policies before checkout.
• Use the website for lawful purposes.
• Refrain from fraudulent transactions, unauthorized payment activity, or misuse of our services.
• Avoid interfering with the security, operation, or availability of the website.

We may take reasonable and proportionate action where there is evidence of fraud, abuse, or unlawful activity, subject to applicable law. This does not affect any rights customers may have under applicable consumer protection laws.

8. Website Content and Intellectual Property

Unless otherwise stated, website content, including product photographs, brand elements, logos, text, graphics, and other materials, is owned by or used with permission by the relevant rights holder.

Such materials may not be copied, reproduced, distributed, modified, or used commercially without appropriate authorization, except where permitted by law.

Nothing in this section restricts rights or uses permitted by applicable intellectual property law.

9. Privacy and Personal Information

Personal information submitted through our website is handled in accordance with our Privacy Policy and applicable data protection laws.

We may process relevant personal information to manage orders, arrange delivery, process payments and refunds, provide customer support, maintain website security, and meet legal obligations.

Customers should review our Privacy Policy to understand how personal information is collected, used, stored, and shared with relevant service providers.

10. Website Availability and Limitation of Liability

We make reasonable efforts to maintain the availability and proper functioning of our website. However, we cannot guarantee uninterrupted access or that the website will always be free from technical errors.

To the extent permitted by applicable law, SanAmoreZ will not be liable for indirect or consequential losses arising from the use of the website or delays caused by circumstances beyond our reasonable control.

This provision does not exclude or limit liability for fraud, willful misconduct, obligations relating to goods supplied, or any other liability that cannot lawfully be excluded or limited under applicable law.

Nothing in these Terms & Conditions limits any mandatory consumer rights or remedies available under applicable law.

11. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services, or legal requirements.

The latest version will be published on this page with an updated revision date. Changes will generally apply from the date they are published, subject to applicable law and any rights or obligations arising from orders already placed.

12. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of the Republic of Indonesia, subject to any mandatory consumer protection or other legal requirements that apply to a particular transaction.

If a concern or dispute arises, customers are encouraged to contact SanAmoreZ through our official customer service channel so that both parties may attempt to resolve the matter in good faith.

If the dispute cannot be resolved through direct communication, either party may pursue the remedies or dispute resolution procedures available under applicable law, including any competent consumer protection authority or court where appropriate.

Nothing in this section prevents a customer from exercising a right to submit a complaint or pursue a remedy through a forum or procedure made available by mandatory applicable law.

13. Contact Us

For questions about these Terms & Conditions, orders, products, or payments, please contact our official customer service team:

SanAmoreZ Customer Service
WhatsApp: +62 851-1753-9450
Website: https://sanamorez.com

Please include your order number when contacting us about an existing order so that we can review your request more efficiently.